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Privacy Policy

At Cineeo, our mission is to connect people through unique rental experiences and to foster a welcoming, inclusive environment where anyone can find a temporary home, anywhere. Trust is at the core of our community, and we are committed to protecting your personal information and respecting your fundamental right to privacy.

This Privacy Policy outlines how Cineeo and its affiliates ("we," "us," or "Cineeo") collect, use, share, and protect your personal data when you use the Cineeo platform. Depending on your location and how you interact with our services, specific privacy terms may also apply. We encourage you to review any additional notices or regional policies linked alongside this document to understand how we handle your information.

1. WHO CONTROLS MY PERSONAL INFORMATION

1.1 Data Controller

When we refer to “Cineeo,” “we,” “us,” or “our” in this Privacy Policy, we are referring to the entity responsible for handling your personal information (the “Data Controller”). The specific Cineeo entity acting as the Controller may vary depending on your location and how you use our platform.

1.2 Payments Controller

This Privacy Policy also applies to the payment services you use on the Cineeo platform. When you make or receive payments through Cineeo, your personal data will also be processed by one or more affiliated payment service providers (the “Payments Controller”), in accordance with our Payment Terms of Service.

1.3 Insurance Controller

In cases where insurance services are involved, your personal data may also be managed by a designated insurance partner or provider (the “Insurance Controller”).

2. PERSONAL INFORMATION WE COLLECT

We collect personal data that helps us deliver, improve, and secure the Cineeo Platform. Without this information, we may not be able to provide our full range of services to you.

2.1 Essential Information to Use the Platform

To facilitate account creation, property bookings, and communication, we collect the following personal details:

  • Contact, Account & Profile Information: Includes your name, phone number, email, postal address, date of birth, and any profile photo you upload.
  • Identity Verification Details: Where required, we may ask for a government-issued ID, passport, driver’s license, or other identity proof. This may also include a selfie or digital verification data.
  • Payment & Transaction Information: Includes your credit/debit card details, bank account information, billing address, amount paid, and other transaction-related data.
  • Insurance Details: If applicable, we may collect information needed to provide protection plans such as your name, address, trip dates, booking details, and age.

2.2 Information You Choose to Provide

You may optionally share:

  • Additional Profile Info: Like gender, language preferences, location, or a personal description.
  • Information About Others: For example, if you provide payment details belonging to another individual or include a co-guest.
  • Biometric Data: With your consent and where lawful, we may collect facial recognition data used for identity verification.
  • Communications: Includes messages, calls, SMS, or emails exchanged via the Cineeo platform. Where applicable by law, we may store call recordings and message logs.
  • User-Generated Content: Any images, videos, reviews, or posts you choose to submit.
  • Customer Support Content: Information shared during support interactions, including chat logs and call recordings.
  • Other Shared Data: This includes surveys, contest entries, experience sharing, or any additional forms filled in, which may include sensitive information like health data if voluntarily disclosed.

2.3 Automatically Collected Data

When using the Cineeo platform, we may automatically gather:

  • Geolocation Data: Based on your device’s settings, we may access your location using GPS or IP address—even in the background if enabled.
  • Usage Data: Includes your searches, bookings, viewed pages, and platform activity—even if you aren’t logged in.
  • Device Information: Technical details such as your IP, browser type, operating system, crash reports, and device identifiers.
  • Cookies & Similar Tech: We use cookies and related technologies as detailed in our Cookie Policy.

2.4 Information from Third Parties

We may also receive data from external sources, including:

  • Linked Apps: If you sign in via third-party services (like Google or Facebook), we may receive profile and contact data.
  • Background Check Services: In accordance with local laws and with your consent where required, we may obtain reports related to your criminal history or identity.
  • Enterprise Partners: Organizations using Cineeo for business purposes may share limited user information for account management.
  • Referrals & Co-Traveler Data: Friends or hosts may provide your details if they invite you or book on your behalf.
  • Complaints: If another user or third party raises a concern about you, we may collect the relevant complaint information.
  • Financial Institutions: For direct bank transactions, we may receive account and payment-related details.
  • Payment Plan Providers: If you use an installment option, we may obtain data like your payment schedule and payment history.
  • Other Sources: We may collect additional information from public databases, identity verification services, fraud detection providers, or social media (to the extent allowed by law), which can include references, demographic information, or health-related updates.

3. HOW WE USE YOUR INFORMATION

At Cineeo, we handle personal information in line with this Privacy Policy. Here’s how we use the data we collect to deliver, improve, and secure your experience.

3.1 Operating the Cineeo Platform

We process your personal data to:

  • Provide access to the Cineeo Platform and related services.
  • Facilitate secure payments and manage transactions.
  • Enable communication between users and with Cineeo support.
  • Respond to inquiries or service requests.
  • Send important updates, security alerts, and account-related notifications.
  • Identify your region for regulatory or operational reasons.
  • Deliver platform features tailored to your use of our services.

3.2 Improving Cineeo Services

We use information to:

  • Conduct data analysis, testing, and research.
  • Debug issues and maintain performance.
  • Enhance and evolve Cineeo’s features, offerings, and support systems.
  • Train our support and operations teams to better assist users.

3.3 Personalizing Your Experience

To make Cineeo more relevant to you, we use your information to:

  • Customize your experience based on your usage patterns, profile, and preferences.
  • Recommend content, creators, or products that align with your interests.
  • Adapt features and offers to your usage habits.

3.4 Safety and Community Protection

We use personal data to help ensure a secure environment by:

  • Identifying and addressing harmful or fraudulent activity.
  • Verifying user identities and validating information.
  • Running background or eligibility checks when required.
  • Enforcing our community standards, safety protocols, and platform rules.
  • Resolving disputes between users, including sharing limited data with involved parties.
  • Meeting legal obligations and cooperating with authorities when required.
  • Automatically limiting or suspending access when behavior poses a risk to others or violates platform terms.

If automated tools affect your access to Cineeo, you may contact us to understand or challenge such decisions.

3.5 Marketing and Promotions

We may use your information to:

  • Send you updates on new features, events, or promotions.
  • Personalize the ads and recommendations you see.
  • Measure and refine our marketing efforts.
  • Run referral programs, contests, surveys, or other promotional campaigns.
  • Share opportunities and invites we think you’ll enjoy.

3.6 Communications Monitoring

Purpose: We may review messages exchanged on Cineeo to ensure safety, compliance, and improve support. For example, we may scan messages to block contact info sharing in violation of policies or detect potentially harmful content.

Methods: Wherever possible, automated tools are used. Manual review may occur in cases like investigations or when support is requested.

Privacy Note: These communications are not sold or shared for advertising purposes.

3.7 Payments & Transactions

If you engage in financial transactions on Cineeo, your data may be used to:

  • Complete and process payments.
  • Verify identity and prevent fraud.
  • Meet compliance obligations, including anti-money laundering laws.
  • Enforce our Payment Terms and policies.
  • Provide and optimize payment-related features.

If someone else books or pays on your behalf, we may receive your payment-related data from them.

3.8 Insurance Services

If Cineeo offers insurance plans (e.g., for events or content protection), we may use your information to:

  • Evaluate your eligibility.
  • Share your data with insurance providers to underwrite, manage, and fulfill your policy.
  • Assist with claims or benefit processing.

4. SHARING AND DISCLOSURE

At Cineeo, we are committed to safeguarding your personal information and only share it in the ways outlined below. If you're located outside of India, your data may be transferred internationally, and we ensure appropriate legal safeguards are in place.

4.1 With Your Consent or Direction

We may share your information when you give us explicit permission or ask us to do so. For example, if you connect Cineeo to a third-party app, submit an insurance-related request, sign up for promotional campaigns, or opt for financing or flexible payments, we will share your data as necessary to fulfill those purposes.

4.2 Who We Share Your Information With

4.2.1 Other Users

To support seamless collaboration, bookings, or event participation on the Cineeo platform, we may share details such as your profile, contact information, or activity status with other users involved in your interactions.

4.2.2 Users’ Service Providers

In cases where users (like creators, brands, or venue owners) use third-party services (e.g., security, content editing, logistics), Cineeo features may allow them to share necessary information with these service providers. These third parties are outside Cineeo’s control and operate under their own policies.

4.2.3 Venue and Event Managers

If your participation involves physical venues or events, Cineeo may share necessary booking or compliance details with property managers, venue owners, or community supervisors to enable access, ensure safety, or comply with applicable local laws.

4.2.4 Business or Enterprise Accounts

If you're engaging with Cineeo through an organization or company account (e.g., as part of a brand collaboration), booking-related information may be shared with your affiliated organization for coordination and compliance purposes.

4.2.5 Third-Party Service Providers

We work with both internal and external partners to deliver, maintain, and improve Cineeo’s services. These may include providers for:

  • Identity verification
  • Fraud detection and security
  • Customer service and analytics
  • Payment processing
  • Insurance and financing facilitation
  • Platform and infrastructure hosting These providers are contractually required to protect your data and only use it as necessary for their services.

4.2.6 Cineeo Affiliates

Your information may be shared with Cineeo’s affiliated companies to support core operations such as customer service, technical infrastructure, product development, payment processing, or compliance.

4.3 Why We May Share Your Information

4.3.1 Public Visibility and Profiles

Information that you choose to make public on Cineeo (such as your profile, project details, or reviews) may be indexed by search engines or visible to other platform users. You can manage some visibility settings in your account preferences.

4.3.2 Legal and Regulatory Requirements

We may disclose personal information to:

  • Comply with legal obligations or government requests
  • Respond to subpoenas, court orders, or legal claims
  • Prevent fraud or illegal activities
  • Protect Cineeo, its users, or the public from harm
  • Cooperate with tax authorities or regulatory bodies When legally permissible, we’ll aim to notify you about such disclosures.

4.3.3 Government Registrations or Licenses

If a local government or authority requires Cineeo to share data for licensing, registration, or compliance reasons, we may provide relevant user or listing information as part of that process.

4.3.4 Business Transfers

If Cineeo is part of a merger, acquisition, or asset transfer, your information may be shared or transferred as part of that transaction. In such cases, we’ll provide notice and information about your choices.

5. THIRD-PARTY PARTNERS AND INTEGRATIONS

5.1 Linking with Third-Party Services

You may choose to connect your Cineeo account with certain third-party platforms such as social media networks, payment gateways, or content-sharing tools. When you initiate this connection:

  • Some information from the linked service (like profile image, name, or social handles) may appear on your Cineeo public profile.
  • Data shared via this connection may be used by Cineeo for purposes including fraud detection, security checks, and risk analysis.
  • If you engage in promotions, rewards, or event bookings in collaboration with third-party services (e.g., ticketing platforms or brand partners), Cineeo may share relevant booking or participation information with those partners.
  • What you share through these linked services is governed by your privacy settings both on Cineeo and on the third-party platform.

5.2 Terms of Third-Party Services

Some features on Cineeo may integrate or link to services provided by independent third-party platforms. These platforms are not owned or controlled by Cineeo, and when you engage with them, you are interacting directly with those providers.
Your use of such services is subject to the privacy policies and terms of those third parties. This includes, but is not limited to:

  • Social platforms (e.g., Meta, LinkedIn, X/Twitter)
  • Map and location services (e.g., Google Maps)
  • Payment processors (e.g., Razorpay, Stripe, PayPal)
  • Communication tools (e.g., Zoom, WhatsApp)
We recommend reviewing their privacy policies before sharing any personal information. Cineeo is not responsible for how these third-party services use your data.

6. CHANGE OF COUNTRY OR STATE OF RESIDENCE

6.1 Applicable Data Controller

If you change your country (or state, if you're based in the U.S.), Cineeo will apply the data protection laws and appoint the data controller based on your new location, effective from the date of the change.

6.2 Transfer of Personal Information

Your personal data may be securely transferred from the original data controller to the newly applicable one. Cineeo ensures that the new controller continues to handle your data in line with this Privacy Policy and applicable laws.

6.3 Local Rights and Regulations

Depending on your place of residence, you may have different rights under local data protection laws. Cineeo will uphold these rights in accordance with regional legal requirements.

7. YOUR RIGHTS

You have certain rights related to your personal data under global and regional laws. These may include:

  • The right to access, correct, or delete your personal information.
  • The right to restrict or object to data processing.
  • The right to data portability where applicable.
  • The right to withdraw consent where processing is based on consent.
You can exercise these rights by contacting us at ___________ or using the account settings section of the platform.

Residents of Specific Jurisdictions

  • European Union: Rights under the General Data Protection Regulation (GDPR).
  • Brazil: Rights under the Lei Geral de Proteção de Dados (LGPD).
  • United States: Rights under various state-specific laws (e.g., CCPA).
  • China: Rights under the Personal Information Protection Law (PIPL).
  • India: Rights under the Digital Personal Data Protection Act, 2023 (DPDP Act)
We recommend checking with your local data protection authority for full details.

8. DATA RETENTION

8.1 Retention Periods

Cineeo retains your personal data for as long as necessary to:

  • Provide you with Cineeo services (e.g., maintaining your account or hosting your contributions).
  • Comply with legal, tax, and regulatory obligations.
  • Defend or establish legal claims, enforce our terms, or ensure safety and compliance.

8.2 Information You Share

Any content you post publicly on Cineeo—such as reviews, comments, or media contributions—may remain visible even if you deactivate or delete your account.

8.3 Backups and Residual Data

Due to backup and disaster recovery practices, copies of your personal information may persist in our systems for a limited period even after deletion.

9. SECURITY

Cineeo uses administrative, technical, and physical security measures to safeguard your data. While no system is entirely immune from risk, we continuously monitor and upgrade our defenses to protect your information from unauthorized access or misuse.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in law, our practices, or platform features. Significant updates will be communicated via email or platform notifications at least 30 days before they take effect. The “Last Updated” date at the top will reflect the most recent version.

If you disagree with any changes, you may discontinue your use of Cineeo. Continued use after changes go into effect means you accept the updated policy.

11. CONTACT US

For any privacy-related queries, requests, or concerns, you can reach us at:

Cineeo Legal – Data Protection Office

Email: info@cineeo.com
(Additional contact details may be added based on region-specific compliance requirements.)